FAQ

What’s your return policy?

Please reported any order issues to info@cottin.co within 7 business days from its delivery date. We take full responsibility for damaged/defective products.

We will accept returns on unused and unopened products within 7 business days from their delivery date. Once the package is confirmed to be returned, we will be processing your refund upon checking the condition of the products. Items that are opened or damaged may be denied a refund or exchange. 

Please note that any additional shipping and handling fees will not be covered unless there was an error on our end. 


How long will my order take to arrive?

Please allow 1-2 business days for processing your order. Once it ships, a confirmation email containing your parcel's tracking code will be sent to the email address provided at checkout. You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.

Standard shipping: Est. 3-5 business days for USA orders

Expedited shipping: Est. 1-3 business days for USA orders

International orders take 6-14 business days after the shipping confirmation has been sent.

For specific questions, please reach out to info@cottin.co



Are your products recyclable?

We use recyclable PP plastic bottle; you don't have to remove the stickers or glue when recycling our products since we use a safe, non-toxic adhesive that can be recycled with each product. Our shipping cartons and postcards are 100% recyclable!


Product sustainability

We don’t take shortcuts or compromise our ingredients to save money. Our products are designed, developed, tested, and made in the United States.
We believe in responsible sourcing of the highest-quality botanical, earth, and marine-based ingredients, combined with innovative alternatives and advanced science.


Press

For press inquiries please email: info@cottin.co.